Terms & Conditions

1. INTRODUCTION

This Terms & Conditions document (together with the documents mentioned therein) contains the Conditions that regulate the use of this web page (www.neyladancewear.com) and the purchase of products therein (from now on, the Terms).

These Conditions establish the rights and obligations of all users (hereinafter you / your) and those of NEYLA DANCEWEAR (hereinafter we / our / the Seller) in relation to the products / services we offer through of this web page or of any other web page to which we can redirect through a link (hereinafter jointly designated as the “Services of NEYLA”).

Please read carefully these Conditions, as well as our Privacy and Cookies Policy. If you do not agree with all the Conditions and Policies, you should not use this website because by using or placing any order through it you consent to be bound by these Conditions and Policies.

The Conditions can be modified, so you should read them periodically, since those that are valid at the time of making each order will be applicable or, in the absence of these, the use of the website.

If you have any questions regarding the Conditions or Policies of www.neyladancewear.com you can contact us through our email shop@neyladancewear.com

The contract can be formalized, at your option, in any of the languages ​​in which the Conditions are available on this website.

2. OUR DATA

The sale of articles through this website is done under the name NEYLA DANCEWEAR, With NIF. No. 47912321D.

3. YOUR DATA

The personal data and information provided by you will be treated in accordance with the provisions of our Privacy Policy. By using this website, you consent to the processing of said information and declare that all the information you provide is truthful and corresponds to reality.

4. HOW THE CONTRACT IS FORMALIZED

The present information and the details contained in this web page do not constitute an offer of sale, but an invitation to do business. There will be no other contract between you and us in relation to any product until your order has been expressly accepted by us. If your offer is not accepted and a charge has been applied to your account, the amount will be refunded in full.

5. USE OF OUR WEB PAGE – www.neyladancewear.com

These conditions are the only ones applicable to the use of this web page and replace any other, except express prior written consent of the seller. These conditions are important both for you and for us since they have been designed to create a legally binding agreement between us protecting your rights as a client and our rights as a company.

By using this website and placing an order through it, you agree to:

  1. Make use of this web page to make queries or legally valid orders.
  2. Do not make any speculative, false or fraudulent request. If there are reasonable grounds to consider that an order of this nature has been made, we will be authorized to cancel it and inform the pertinent authorities.
  3. Properly and correctly provide your email address, postal address and / or other contact information.
  4. Consent that we may use this information to contact you if necessary (see our Privacy Policy)

If you do not provide us with all the necessary information, your Order can not be processed. By placing an order through this website, you guarantee to be over 18 years of age and have the legal capacity to enter into binding contracts.

6. AVAILABILITY OF THE SERVICE

The articles offered through this website will be available only in Spain, the Balearic Islands, the Canary Islands, Ceuta and Melilla, and Peninsular Portugal. If you are from outside the mentioned countries, contact us through the Contact Form or at the email shop@neyladancewear.com

7. HOW TO MAKE AN ORDER

To place an order, you must follow the online purchase procedure and click on Authorize Payment. Then, you will receive an email justifying the receipt of your order (Order Confirmation). Keep in mind that this does not mean that your order has been accepted, since it constitutes an offer that you make to us to buy one or more products. All orders are subject to our acceptance and we will confirm such acceptance by sending you an email in which we will confirm that the product is being shipped (Shipping Confirmation).

8. AVAILABILITY OF THE PRODUCTS

All product orders are subject to their availability and, in that sense, if there are difficulties in their supply, or if there are no items in stock, we reserve the right to provide information on quality substitute products and equal or greater value that you can order. If you do not wish to place an order for these substitute products, we will reimburse you for any amount you may have paid.

9. NEGATIVE TO PROCESS AN ORDER

We reserve the right to withdraw any product from this website at any time and / or to remove or modify any material or content thereof. Although we will do everything possible to always process all orders, there may be exceptional circumstances that force us to refuse the processing of an order after sending the Order Confirmation, and we reserve the right to do so at any time, at our sole discretion.

We will not be liable to you or to any third party for removing any product from this website (regardless of whether this product has been sold or not), removing or modifying any material or content on this website, or for refuse to process an order once we have sent the order confirmation.

10. RIGHT TO DISCONTINUE PURCHASE

If you are hiring as a consumer, you can withdraw from the contract at any time within 15 days of sending the Confirmation of your Order. In this case, you will be reimbursed the price paid for such products.
Your right to withdraw from the Contract will be applicable exclusively to those products that are returned in the same conditions in which you received them. It must also include all the instructions, documents and wrappings of the products in addition to any add-on or promotional item that would have been provided with the product. No refund will be made if the product has been used or if it has suffered any damage, so you should be careful with the product / s while they remain in your possession.
Please treat the products carefully while they are in your possession and keep the original boxes and wrappings in case you have to return them.

You will find more details on this right recognized by law, as well as the explanation on how to exercise it, in clause 17 of these conditions. This provision does not affect the rights recognized to the consumer by current legislation.

11. DELIVERY

Without prejudice to the provisions of the above clauses 9 and 10 and unless extraordinary or unforeseen circumstances occur, we will send the order consisting of the products / s related in each Confirmation of Shipment within the term indicated on the website, according to the method selected and, in any case, within a maximum period of 30 days from the date of Confirmation of Order.

The delay may be due to the following reasons:

1) Personalization of the products

2) Specialized articles

3) Unforeseen circumstances

4) Delivery area

If for any reason it were impossible for us to comply with the delivery date, we would inform you of this circumstance and we would give you the option to continue with the purchase, establishing a new delivery date, or canceling the order with the full refund of the price paid . Keep in mind, in any case, that we do not deliver on Saturdays and Sundays.

For the purposes of these conditions, it will be understood that the delivery has taken place or that the product / s have been delivered at the moment in which you or a third party indicated by you acquires the material possession of the product. / s, which will be confirmed by signing the order receipt at the agreed delivery address.

12. DELIVERY INABILITY

If it is impossible after two attempts, make the delivery, we will try to find a safe place to leave it. If we can not, your order will be returned to our warehouses. You will try to leave a note explaining where your order is and how to pick it up or send it back to you. If you are not going to be at the place of delivery, we ask you to contact us to arrange delivery on another day through our contact form or through the email shop@neyladancewear.com

In the event that 30 days have elapsed since your order is available for delivery and it has not been delivered for reasons not attributable to us, it will be understood your desire to withdraw from the contract and will be considered resolved. Consequently, the payments received by you will be returned, in any case, within a maximum period of 15 days from the date on which the contract that binds us can be considered resolved. Keep in mind that the transport derived from the termination of the contract may have an additional cost, so we will be authorized to pass on the corresponding costs.

13. TRANSMISSION OF RISK AND PROPERTY

The risks of the products will be at your charge from the moment of delivery. You will acquire ownership of the products when we receive full payment of all amounts due in connection therewith, including shipping costs, or at the time of delivery (as defined in clause 11), if this took place at a later time.

14. VALUE ADDED TAX

All purchases made through the website will be subject to Value Added Tax (VAT) or any other tax that may replace it, at the rate that is applicable in accordance with current legislation at all times.

15. PRICE

The prices established in this website include VAT but exclude shipping costs that may be derived, these are added to the total amount due.

The price of the products will be the one stipulated at all times on our website, except in case of manifest error. Although we try to make sure that all prices listed on the page are correct, errors can occur. If there is an error in the price of the products you have ordered, we will inform you as soon as possible and give you the option to reconfirm your order at the correct price or cancel it. If we can not get in touch with you, the order will be considered canceled and you will be reimbursed in full for the amounts that have been paid.

We will not be obliged to supply the product (s) at the wrong lower price (even if we have sent you the Shipping Confirmation) if the error in the price is obvious and unambiguous and could reasonably have been recognized by you as an incorrect price.

Prices may change at any time, but (except as stated above) the possible changes will not affect the orders with respect to which we have already sent a Confirmation of Shipment.

16. PAYMENT

Once you have made your purchases, all the items you want to buy will have been added to your basket and the next step will be to process the order and make the payment. To do it:

1) Click on the “Carriage” button at the top of the page.

2) Check that your order is what you want and click on the “pay” button.

3) Fill in or check the contact information, the details of your order, the address to which you want the order to be sent and the address to which the invoice will have to be sent.

4) Choose the delivery mode and the payment method.

5) Follow instructions to finish the process, click “pay order”

You can make the payment with Visa and Mastercard. To minimize the risk of unauthorized access, your credit card information will be encrypted. Once we receive your order, we will pre-authorize your credit card to ensure there are sufficient funds to complete the transaction. The charge on your card will be made at the time your order leaves our stores.
By clicking on “Authorize Payment” you are confirming that the credit card is yours.
Credit cards will be subject to checks and authorizations by the issuing entity, but if that entity does not authorize payment, we will not be responsible for any delay or failure to deliver and we can not formalize any contract with you.

17. CHANGE / RETURN POLICY

Returns in exercise of the right to desist from the purchase contemplated in the Second Book, Title I, Chapter II of RDL 1/2007 of November 16

You have the right to withdraw from this contract within a period of 15 calendar days without the need for justification. The withdrawal period expires 15 calendar days from the day that you or a third party indicated by you – other than the carrier – acquires the material possession of the order in its entirety.

To exercise the right of withdrawal, you must notify NEYLA DANCEWEAR of your decision to withdraw from the Contract through an unambiguous statement sent to the email shop@neyladancewear.com

In case of withdrawal, we will refund all payments received from you, no later than 14 calendar days from the date on which you informed us of your decision of withdrawal.

This option will not entail an additional cost for you. Unless you make a refund organized by you without our knowledge, where you must assume the direct cost of returning the order.

After examining the article we will inform you if you have the right to the refund of the amounts paid. The refund will be made as soon as possible and, in any case, within a period of 14 days from the date you notified us of your intention to withdraw. The refund will be made in the same means of payment that was used to pay for the order. There will be no change or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

If you have any questions, you can contact us through our mail shop@neyladancewear.com

It should be remembered that he will have the right of withdrawal as long as the product has not been used, discarded from its original packaging or the labels have been removed. The product must be intact.

  • Returns and changes.

In addition to the right of withdrawal legally recognized to consumers and users, NEYLA DANCEWEAR  grants a period of 16 days counting from the date of total delivery of the order to make returns of the products.

You can make the returns through a messenger / courier that we will send to your address:

  • Returns through messenger / courier

You must contact us through our contact form or by writing an emial to shop@neyladancewear.com so that we can organize the collection at the address specified by you. You must deliver the goods in the same package in which you received them. Through messenger / courier changes are not accepted, only returns. To make a change at home you must proceed to a return and a new purchase.

After examining the article we will inform you if you have the right to the refund of the amounts paid. The return home will be made as soon as possible and, in any case, within 30 days from the date you deliver the product. The refund will be made in the same means of payment that was used to pay for the order.

There will be no change or return of those products that are not in the same conditions in which they were received, or that have been used beyond the mere opening of the product.

If you have any questions, you can contact us through our contact form or by sending an email to shop@neyladancewear.com

  • Common provisions

You will not have the right to cancel the contract, nor to request a refund whose purpose is the supply of any of the following points:

Custom items
Goods sealed for hygiene reasons that have been unsealed after delivery
Products with any type of sign of use.
Products delivered differently from how they were received by NEYLA DANCEWEAR

Your right to cancel the contract, return or change a product purchased at www.neyladancewear.com will be of exclusive application for those products that are delivered under the same conditions in which you received them. No refund will be made if the product has been used beyond the mere opening thereof, so you should be careful with the product / s while they are in your possession. Return the item using and including all original packaging and other documents and gadgets that were delivered.

  • Return of defective products

In the cases in which you consider that at the time of delivery the product does not conform to the stipulations of the contract, you should contact us immediately by means of our contact form providing the product data as well as the damage suffered and enclosing clear photographs, or writing an email with the same information attached to shop@neyladancewear.com

We will proceed to carefully examine the returned product and we will notify you by e-mail within a reasonable time if it is appropriate to return or replace it (if applicable). The return or replacement of the item will be made as soon as possible and, in any case, within 30 days from the date on which we send you an email confirming that the return or replacement of the non-conforming item is appropriate.

The amounts paid for those products that are returned because of some defect or defect, when it actually exists, will be reimbursed in full, including the delivery costs incurred to deliver the item. The refund will be made in the same means of payment that was used to pay for the purchase.

The products we sell can often present the characteristics of the all-natural materials used in its manufacture. These characteristics, such as variation in the fabrics, in the texture, in the knots and in the color, will not be considered defect or tare. On the opposite, it will count with your presence and appreciate it. NEYLA DANCEWEAR selects the products of the highest quality, but the natural characteristics are inevitable and must be accepted as part of the individual appearance of the product.

In all cases, the rights recognized by current legislation are safe.

18. LIABILITY I LIABILITY EXEMPTION

Our responsibility in relation to any product purchased on our website will be strictly limited to the purchase price of said product. Nothing in these terms of purchase excludes or limits in any way our responsibility:

  1. In case of death or personal injury caused by our negligence
  2. In case of fraud or fraudulent falsehood
  3. In any matter in which it would be illegal or unlawful for us to exclude, limit or attempt to exclude or limit our liability.

Notwithstanding the provisions of the previous paragraph and to the extent permitted by law, and unless otherwise provided in these conditions, we will not accept any responsibility for indirect damages that occur as a side effect of the losses or losses. major damages, which occur in any way, and are caused by civil wrong (including negligence), breach of contract or others, even if they could have been foreseen, including without limitation the following:

  1. loss of revenue or sales
  2. business loss
  3. loss of profits or loss of contracts
  4. loss of expected savings
  5. data loss
  6. loss of management time or office hours.

Due to the open nature of this website and the possibility of errors in the storage and transmission of digital information, we do not guarantee the accuracy and security of the information transmitted or obtained through this website unless it is established expressly the contrary in it.

All descriptions of products, information and materials that appear on this website are provided “as a true body” and without express or implied warranties on them except those established by law. In this sense, if you hire as a consumer and user, we are obliged to deliver items that are in accordance with the contract, responding to you of any lack of conformity that exists at the time of delivery of the product. It is understood that the products are in accordance with the contract provided that:

  1. They conform to the description made by us and have the qualities that we have presented on this web page
  2. Are suitable for the uses to which products of the same type are ordinarily destined and
  3. Presenten the usual quality and benefits of a product of the same type that are reasonably expected.

To the extent possible, as permitted by law, we exclude all warranties by safeguarding those warranties that can not be legitimately excluded from consumers.
The provisions of this clause will not affect your rights recognized by law as a consumer, nor your right to cancel the contract.

19. INTELLECTUAL PROPERTY

You acknowledge and consent that all copyright, trademark and other intellectual property rights over the materials or content provided as part of the web page correspond to us at all times or to those who granted us a license for its use. You may make use of such material only in the form in which we expressly authorize it or those who granted us a license for its use. This will not prevent you from using this website to the extent necessary to copy the information about your order or contact information.

20. WRITTEN COMMUNICATIONS

The applicable regulations require that part of the information or communications that we send to you be in writing. By using this website, you agree that most communications with us are electronic. We will contact you by email or we will provide you with information by posting notices on this website. For contractual purposes, you agree to use this electronic means of communication and acknowledge that all contracts, notifications, information and other communications that we send you electronically comply with the legal requirements of being in writing. This condition will not affect your rights recognized by law.

21. NOTIFICATIONS

The notifications that you send us should preferably be sent through our contact form.

In accordance with the provisions of clause 20 and unless otherwise stipulated, we may send communications either to the e-mail or to the postal address provided by you at the time of placing an order.
It will be understood that the notifications have been received and have been correctly made at the same time they are posted on our website, 24 hours after sending an email, or three days after the date of postage of any letter. To prove that the notification has been made, it will be sufficient to prove, in the case of a letter, that it had the correct address, was properly sealed and that it was duly delivered in the mail or in a mailbox and, in the case of an email , that it was sent to the email address specified by the recipient.

22. LINKS ON OUR WEB PAGE

In the event that our website contains links to other web pages and third-party materials, these links are provided for informational purposes only, without our having any control over the content of such web pages or materials. Therefore, we accept no responsibility for any damage or loss arising from its use.

23. PIRACY AND OTHER COMPUTER USES

You must not make any improper use of this website by intentionally introducing any type of virus of any kind or any other program or material that is technologically harmful or harmful. You will not try to have unauthorized access to this web page, to the server in which said web page is hosted or to any server, computer or database related to our website www.neyladancewear.com. You agree not to attack this website in any way possible.

Failure to comply with this clause could entail the commission of infractions typified by the applicable regulations. We will report any breach of this regulation to the competent authorities and cooperate with them to discover the identity of the attacker. Likewise, in case of breach of this clause, you will immediately cease to be authorized to use our website.

We will not be responsible for any damage or loss resulting from a denial of service attack, virus or any other program or material that is technologically harmful or harmful to your computer, computer equipment, data or materials as a result of using this website or of the download of contents of the same to which it redirects.

24. ASSIGNMENT OF RIGHTS AND OBLIGATIONS

The Contract between you and us is binding both for you and for us, as well as for our respective successors, assignees and successors.
You may not transmit, assign, encumber or in any other way transfer a contract or any of the rights or obligations derived from it in your favor or for you, without having obtained our prior written consent.
We may transfer, assign, encumber, subcontract or in any other way transfer a contract or any of the rights or obligations deriving from it in our favor or for us, at any time during the term of the Contract. To avoid any doubt, such transmissions, assignments, encumbrances or other transfers will not affect the rights that you have as consumers recognized by law or will annul, reduce or limit in any other way the guarantees, both express and implied, that we could have given you.

25. EVENTS OUTSIDE OF OUR CONTROL

We will not be responsible for any breach or delay in the fulfillment of any of the obligations that we assume under a contract, whose cause is due to events that are beyond our reasonable control (“Force Majeure”).

Causes of Force Majeure will include any act, event, lack of exercise, omission or accident that is beyond our reasonable control and will include, but is not limited to, the following:

  1. Strikes, lockouts or other protest measures.
  2. Civil commotion, revolt, invasion, terrorist attack or terrorist threat, war (whether declared or not) or threat or war preparations.
  3. Fire, explosion, storm, flood, earthquake, subsidence, epidemic or any other natural disaster.
  4. Impossibility of the use of trains, boats, airplanes, transport of motor or other means of transport, public or private.
  5. Impossibility of using public or private telecommunications systems.
  6. Acts, decrees, legislation, regulations or restrictions of other governments.
  7. Strike, failures or accidents of maritime or fluvial transport, postal or any other type of transport.

It will be understood that our compliance obligation under any contract will be suspended during the period in which the Force Majeure Event continues, and we will have an extension in the term to fulfill our obligation during that period. We will use all reasonable means to end the Cause of Force Majeure or to find a solution through which we can fulfill our obligations under the Contract despite the Cause of Force Majeure.

26. RESIGNATION

If during the term of a Contract, we cease to insist on strict compliance with any of the obligations assumed under it or any of these conditions, or if we fail to exercise any of the rights or resources that we were entitled to exercise or To interpose by virtue of said contract or these conditions, such fact shall not constitute a waiver of said rights or remedies nor shall it exempt you from complying with such obligations.

The waivers we make to demand compliance will not constitute a waiver by us to demand further compliance.

No waiver by us of any of these conditions will take effect, unless it is expressly stipulated that it is a waiver and is communicated to you in writing in accordance with the provisions of the Notification section (clause 21).

27. DIVISIBILITY

If any of the present conditions or any provision of a contract were considered invalid, illegal or unenforceable to any extent by the competent authority, will be separated from the remaining conditions and provisions that will remain valid to the extent permitted by law.

28. INTEGRITY OF THE CONTRACT

These conditions and any document expressly referred to in them constitute the entire agreement between you and us in relation to the object of the contract and supersede any other agreement, agreement or previous promise agreed between you and us verbally or by written.

You and we acknowledge having agreed to enter into this contract without having relied on any statement or promise made by the other party or that could be inferred from any statement or writing in the negotiations conducted by the two before said contract, except that which is expressly stated mentioned in the present conditions.
Neither you nor we will have recourse to any uncertain statement made by the other party, verbal or written, prior to the date of the contract (unless that fraudulent statement was made uncertain) and the only remedy available to the another part will be for breach of contract in accordance with the provisions of these conditions.

29. OUR RIGHT TO MODIFY CONDITIONS

We have the right to review and modify these conditions at any time.

You will be subject to the policies and conditions in force at the time you make each order, unless by law or decision of government agencies we should make changes in those policies, conditions or Privacy Policy and Cookies, in which case, the possible changes will affect Also to the orders that you had previously made.

30. APPLICABLE LEGISLATION I JURISDICTION

Contracts for the purchase of products through our website will be governed by Spanish legislation.

Any dispute that arises or is related to said contracts will be submitted to the non-exclusive jurisdiction of the Spanish courts and tribunals.

If you are hiring as a consumer, nothing in this clause will affect the rights that are recognized by current legislation.

31. COMMENTS AND SUGGESTIONS

Your comments and suggestions will be welcomed. We kindly ask you to send us such comments and suggestions through our contact form or by sending an email to shop@neyladancewear.com

In addition, we have official complaint forms available to consumers and users. You can request them through our contact form or by sending an email to shop@neyladancewear.com